This Receptionist job description template is optimized for posting to online job boards or careers pages. It is easy to customize with duties and responsibilities for medical receptionists, hotel receptionists, and more. Post now on job boards.
Receptionist responsibilities include:
Search CareerBuilder for Hotel Receptionist Jobs and browse our platform. Apply now for jobs that are hiring near you. Browse 16,677 HOTEL RECEPTIONIST Jobs ($21K-$38K) hiring now from companies with openings. Find your next job near you & 1-Click Apply! Search 248 Hotel Receptionist jobs now available on Indeed.com, the world's largest job site. Receptionist Interview Questions. Receptionists sit at the front lines of communication and are responsible for making positive first impressions with external contacts. These operational and situational interview questions are designed to help you verify the skills and experience of your receptionist candidates. What is the role of a receptionist?
- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
- Answering screening and forwarding incoming phone calls
- Receiving and sorting daily mail
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Job brief
We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. Poker malware.
What does a Receptionist do?
As a Receptionist, you will be the first point of contact for our company. Our Receptionist's duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus.
Ultimately, a Receptionist's duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.
Responsibilities
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Arrange travel and accommodations, and prepare vouchers
- Keep updated records of office expenses and costs
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Requirements
- Proven work experience as a Receptionist, Front Office Representative or similar role
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
- High school degree; additional certification in Office Management is a plus
Hiring Receptionist job description
Post this Receptionist job description job ad to 18+ free job boards with one submission
Start a free Workable trial and post your ad on the most popular
job boards today.
Post this Receptionist job description job ad to 18+ free job boards with one submission
Start a free Workable trial and post your ad on the most popular job boards today.
Post now on job boards- Hotel Receptionist Job Description
This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position.
The hotel receptionist job is often referred to as a front desk agent. Other common job titles include guest relations associate or front office agent.
Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position.
HOTEL RECEPTIONIST
General Purpose
Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.
Main Job Duties and Responsibilities
- welcome and greet guests
- answer and direct incoming calls
- inform guests of hotel rates and services
- make and confirm reservations for guests
- ensure proper room allocation
- register and check guests in
- confirm relevant guest information
- verify guest's payment method
- verify and imprint credit cards for authorization
- issue room keys and direct guests to their rooms
- maintain clear and accurate records of guest room bookings
- compute all guest billings, accurately post charges to guest rooms and house accounts
- receive and transmit messages for guests
- retrieve mail, packages and documents such as faxes for guests
- listen and respond to guest queries and requests both in-person and by phone
- provide accurate information about local attractions and services
- liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- complete and maintain any incident reports, daily activity reports or other reports requested by management
- manage conference room bookings and scheduling
- close guest accounts and check guests out
- review accounts and charges with guests during the check-out process
- process accurate payment of guest accounts
- inform housekeeping when rooms have been vacated and are ready for cleaning
- monitor visitors to the hotel
- enforce rules and policies of the hotel
- maintain a neat and orderly front desk and reception area
Education, Skills and Experience
- High school diploma or equivalent
- guest/customer relations experience, preferably in a hospitality environment
- strong working knowledge of relevant computer software including MS Office and booking and payment systems
- numeracy skills
- administrative skills
Key Competencies and Qualities
- customer service orientation
- attention to detail and accuracy
- planning and organizing
- ability to multitask and prioritize
- professional appearance and attitude
- effective verbal and written communication skills
- ability to handle stress and stay calm under pressure
- conflict resolution skills
- decision making and judgment skills
- team work
- flexible regarding work schedules
- ability to respond appropriately to diverse customers and guests
Adapt this hotel receptionist job description to meet your own needs.
Write a winning hotel receptionist resume.
What are the duties and responsibilities of a receptionist in an office?
This complete receptionist job description outlines the duties and responsibilities of a receptionist in an office setting.
A comprehensive list of typical receptionist duties.
and in other settings ..
What skills are needed to be a hotel receptionist?
The top 5 skills identified for success in the hotel receptionist position include:
As a Receptionist, you will be the first point of contact for our company. Our Receptionist's duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus.
Ultimately, a Receptionist's duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.
Responsibilities
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Arrange travel and accommodations, and prepare vouchers
- Keep updated records of office expenses and costs
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Requirements
- Proven work experience as a Receptionist, Front Office Representative or similar role
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
- High school degree; additional certification in Office Management is a plus
Hiring Receptionist job description
Post this Receptionist job description job ad to 18+ free job boards with one submission
Start a free Workable trial and post your ad on the most popular
job boards today.
Post this Receptionist job description job ad to 18+ free job boards with one submission
Start a free Workable trial and post your ad on the most popular job boards today.
Post now on job boards- Hotel Receptionist Job Description
This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position.
The hotel receptionist job is often referred to as a front desk agent. Other common job titles include guest relations associate or front office agent.
Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position.
HOTEL RECEPTIONIST
General Purpose
Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.
Main Job Duties and Responsibilities
- welcome and greet guests
- answer and direct incoming calls
- inform guests of hotel rates and services
- make and confirm reservations for guests
- ensure proper room allocation
- register and check guests in
- confirm relevant guest information
- verify guest's payment method
- verify and imprint credit cards for authorization
- issue room keys and direct guests to their rooms
- maintain clear and accurate records of guest room bookings
- compute all guest billings, accurately post charges to guest rooms and house accounts
- receive and transmit messages for guests
- retrieve mail, packages and documents such as faxes for guests
- listen and respond to guest queries and requests both in-person and by phone
- provide accurate information about local attractions and services
- liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- complete and maintain any incident reports, daily activity reports or other reports requested by management
- manage conference room bookings and scheduling
- close guest accounts and check guests out
- review accounts and charges with guests during the check-out process
- process accurate payment of guest accounts
- inform housekeeping when rooms have been vacated and are ready for cleaning
- monitor visitors to the hotel
- enforce rules and policies of the hotel
- maintain a neat and orderly front desk and reception area
Education, Skills and Experience
- High school diploma or equivalent
- guest/customer relations experience, preferably in a hospitality environment
- strong working knowledge of relevant computer software including MS Office and booking and payment systems
- numeracy skills
- administrative skills
Key Competencies and Qualities
- customer service orientation
- attention to detail and accuracy
- planning and organizing
- ability to multitask and prioritize
- professional appearance and attitude
- effective verbal and written communication skills
- ability to handle stress and stay calm under pressure
- conflict resolution skills
- decision making and judgment skills
- team work
- flexible regarding work schedules
- ability to respond appropriately to diverse customers and guests
Adapt this hotel receptionist job description to meet your own needs.
Write a winning hotel receptionist resume.
What are the duties and responsibilities of a receptionist in an office?
This complete receptionist job description outlines the duties and responsibilities of a receptionist in an office setting.
A comprehensive list of typical receptionist duties.
and in other settings ..
What skills are needed to be a hotel receptionist?
The top 5 skills identified for success in the hotel receptionist position include:
Communication Skills - able to listen, ask the right questions , understand what the guest is asking and provide the relevant information in a clear and confident manner.
Attention to Detail - able to ensure accuracy in all operations.
Customer Service Skills - strong customer service orientation including the ability to understand and meet the customer's needs while developing good guest relations.
Decision Making Skills - able to gather all the necessary information to make a sound decision based on facts and available resources.
Adaptabilityand flexibility- able to quickly adjust approach and activity to meet new demands, diverse guests, changing circumstances and new priorities.
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Your Hotel Receptionist Resume and Cover Letter
This excellent hotel receptionist resume example can easily be adapted for your own use.
Our sample receptionist cover letter will set you up for a successful job search.
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These interview guides list the type of interview questions asked in a job interview for a hotel receptionist.
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